Customer Service
We do our best to respond to your calls and emails as soon as possible.
Our team has a dedicated customer service representative ready to assist you promptly.
Frequently asked questions
When will my order be delivered?
Orders are usually delivered within 7–14 business days. This includes 1–2 business days processing time and 6–12 business days shipping time, depending on your location. Once your order is shipped, you’ll receive tracking details to monitor your delivery.
Can I Return my product?
You can request a return within 14 days of delivery. We accept returns only if the item is damaged, defective, or incorrect due to our mistake. For these cases, we offer a free replacement or partial refund. Please email us at support@hightouchshop.com with your order number, issue, and photos.
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage. We accept returns only if the item is damaged, defective, or incorrect due to our mistake. For these cases, we offer a free replacement or partial refund. Please email us at support@hightouchshop.com with your order number, issue, and photos.