Hi from Hightouchshop™!
We want you to love every purchase you make with us. If something isn’t quite right, we’re here to help. Please take a moment to review our straightforward and fair refund & return policy.

🕒 14-Day Return Window

You have 14 days from the date of delivery to request a return. Please read below to see which scenario applies to your order.

 SCENARIO A: Returns for Subjective Reasons

(Changed your mind, ordered the wrong size, or item doesn’t meet your personal expectations)

In this case, you have two options:

Option A.1 – Return for Refund

• Customer Action: Send the item back to our return address at your own expense.

• Address:
  1551 Sherman Avenue, Evanston, Illinois 60201, United States

• Evaluation: Our team will inspect the returned item.

• Refund: You may receive a full or partial refund, depending on the condition and approval.

Option A.2 – Keep the Item for a Partial Refund

• Customer Action: Contact us at support@hightouchshop.com to reach an agreement.

• Benefit: You keep the product and receive a partial refund without needing to ship it back.

 SCENARIO B: Returns for Objective Reasons

(Damaged, defective, or incorrect item due to our mistake)

If your order has a clear error caused by us, you can choose:

Option B.1 – Replacement

We’ll send a replacement at no extra cost.

Option B.2 – Full Refund

Receive a 100% refund. (In rare cases, a partial refund may be applied.)

Please, refer to the our full Return & Refund Policy