Cancel Policy

Cancellation Policy HIGH TOUCH INC LLC

At HIGH TOUCH, LLC, we understand that plans can change. This Cancellation Policy outlines when and how you may cancel an order placed on our website.

Order Cancellation Window

Customers may request to cancel an order within 30 minutes of placing the order or before the order begins processing, whichever occurs first.
To request a cancellation, please contact our support team at support@hightouchshop.com as soon as possible.

Orders That Have Already Shipped

Once an order has been shipped, it cannot be canceled.

If your order has already been dispatched and you no longer wish to keep the item, you may be eligible to return it in accordance with our Return & Refund Policy after delivery.

I Have Not Received My Order Yet. Can I Cancel It?

If your order has not yet shipped, cancellation may be possible depending on the processing status.

If the order has already shipped but not yet delivered, cancellation is not possible. In this case, you may initiate a return after receiving the item, subject to our Return & Refund Policy.

Can I Cancel or Modify My Order?

Cancellation requests are accepted if the order has not yet been processed for shipping.

• If the order is still processing, we may be able to cancel it

• If the order has been processed but not shipped, we may be able to modify the shipping address without canceling the order

• If the order has already shipped, cancellation or modification is not possible

We recommend contacting us as soon as possible for any changes.